Muhammed
Profile
IT and customer experience professional based in Sitra, Bahrain. I pair reliable IT infrastructure and network support with a strong sense of service, keeping systems dependable and customers confident. My work brings together infrastructure management, technical support, and a designer’s eye for clear, well-built interfaces.
Experience
Gulf CX
- Deliver customer experience operations to a high standard, resolving inquiries accurately and on time.
- Apply CRM workflows to keep every interaction tracked, consistent, and measurable.
- Support service quality and continuous improvement across the customer journey.
Awal Gulf Manufacturing
- Executed comprehensive formatting and installation of Windows operating systems and essential enterprise software applications.
- Facilitated the connection and configuration of workstation computers to the secure corporate domain network.
- Managed hardware deployment, network printer mapping, and provided primary IT troubleshooting and support for staff.
Technical Skills
IT Infrastructure Management
Network Setup & Support
Customer Relationship Management (CRM)
UI/UX Design (Figma)
Education
Bahrain Training Institute (BTI)
University of Bahrain (UoB)
Certifications
- NEBOSH Health and Safety at Work Award
- IOSH Managing Safely
- Level 2 Award in Confined Space Entry and Rescue
- Swift App Dev
- Figma Design
- Digital Marketing (Google)
- Encryption and Data Security